Last updated: April 2026

Who we are
The Event Lab Collective ("we", "us", "our") is an event production and management company. Our registered contact address for data matters is info@telco-uk.com.

This policy explains how we collect, use and protect personal data across our website and internal systems, including our staff attendance application.

Website visitors
What we collect
When you visit our website we may collect:

Technical data such as your IP address, browser type, operating system and pages visited
Information you voluntarily submit via contact forms, enquiry forms or email
Why we collect it

To respond to your enquiries and provide the services you have requested
To understand how our website is used and improve user experience
To comply with legal obligations
Cookies
Our website may use cookies to improve your experience. You can control cookie settings through your browser. We do not use cookies to track you across third-party websites.

Third-party links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.

Clients and business contacts
What we collect

Name, job title, company name, email address and phone number
Event requirements, project details and correspondence
Why we collect it

To deliver services, manage projects and communicate with you
To send relevant information about our services where you have consented
To meet contractual and legal obligations
How long we keep it
Client records are retained for 6 years from the end of the business relationship in line with standard accounting and legal requirements.

Staff and employees - Attendance App
What we collect
When staff use the Staff Attendance App we collect:

Your name and employee role
Clock-in and clock-out times and dates
Your GPS location at the moment of each clock event
Login credentials (stored in encrypted form - we never store plain-text PINs or passwords)
Why we collect it
Solely for the purpose of recording attendance, managing rotas, and verifying the location of clock events. This data is used internally by authorised managers and administrators only.

Who can see it
Attendance records are accessible only to staff with administrator or superuser authorisation. Data is never sold, shared with, or disclosed to any third party except where required by law.

Location data
GPS location is captured only at the moment of clocking in or out. Location is not tracked continuously and is never shared externally.

How long we keep it
Attendance records are retained for 12 months from the date of recording. When an employee leaves the company their account is deactivated and data is deleted at the end of the retention period.

How we protect your data
All personal data is stored in secure, encrypted databases with access restricted by role-based authentication. We use industry-standard security measures and review our practices regularly.

Your rights
Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where no legal obligation requires us to keep it)
Object to or restrict how we process your data
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@telco-uk.com. We will respond within 30 days.

Legal basis for processing
We process personal data on the following bases:

Contract - to deliver services to clients and manage employment relationships
Legitimate interests - to operate our business effectively and securely
Legal obligation - where required by law (e.g. employment law, tax records)
Consent - for marketing communications, which you may withdraw at any time
Sharing your data
We do not sell personal data. We may share data with trusted third-party service providers (e.g. email hosting, cloud infrastructure) only where necessary and under strict data processing agreements. All processors are required to handle data in line with UK GDPR.

International transfers
Where data is processed outside the UK we ensure appropriate safeguards are in place, including standard contractual clauses approved by the ICO.

Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website. Material changes will be communicated to staff and clients directly.

Contact and complaints
For any data-related queries:
The Event Lab Collective — info@telco-uk.com

If you are unhappy with how we handle your data you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.